Refund policy

REFUND POLICY

If there is a problem with your order, please contact PIECE MELD before returning anything.

To request a return, full refund, or partial refund, email ning229275675@gmail.com within 14 days of delivery. Please include your order number, a clear description of the issue, and photos or video where relevant.

We review requests individually. Full or partial refunds may be offered for confirmed defects, damage on arrival, incorrect items, or other order issues.

Do not return an item without written instructions from us. If a return is approved, we will provide the return procedure. For an incorrect, damaged, or defective item, we will work with you on an appropriate resolution.

Items that have been used, damaged after delivery, altered, or returned without authorization may not be eligible for a refund.

Once a refund is approved, it is issued to the original payment method. Your payment provider may require additional time to post the refund.